Guatemala City has become one of Central America's main hubs for contact centers and shared services, with a young, bilingual workforce that companies fight over. Any operations manager knows the problem: long shifts in front of a screen, short breaks with nowhere real to rest, fast food as the only option, and turnover that forces nonstop recruiting and training. Add commutes of over an hour along the Periférico or Calzada Roosevelt, and a country that lives with earthquakes and volcanic eruptions. Fitwel, created by the U.S. CDC and GSA, certifies that the building tackles those causes of burnout: decent break areas, drinking water, healthy food, inviting stairs, lactation rooms and clear emergency protocols. For BPO operations, corporate offices in Zonas 10, 14 or 15 and multinationals with regional headquarters in Guatemala, it's a verifiable way to show that caring for the team goes beyond talk.
Assessment: we evaluate the building or operation against the applicable Fitwel scorecard, focusing on break areas, cafeterias, hydration and emergency protocols.
Registration and strategy: we register the project with Fitwel and set the target level, from one to three stars, together with operations and HR teams.
Implementation: we coordinate break areas, water stations, stairs and lactation rooms, and draft policies on healthy food, smoke-free spaces and emergencies.
Certification: we submit the documentation, secure the seal valid for three years and set up the recertification plan.
Fitwel charges a registration fee and a certification fee per building or space, with special terms for portfolios. Since it doesn't require on-site performance testing, the total cost is well below WELL's. Physical investment usually focuses on break areas, cafeterias, water stations, stair signage and lactation rooms. The process takes 4 to 8 months, and certification is valid for three years.
Yes. Fitwel applies to all kinds of workplaces, and in round-the-clock operations its strategies on break areas, hydration, healthy food available on every shift and safety have an especially visible impact on staff.
Yes. Fitwel has a commercial interior space scorecard designed for tenants occupying one or more floors without controlling the whole building.
For an existing building or space, 4 to 8 months on average. The pace depends on internal approval of wellbeing policies and on any physical upgrades needed.
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